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Saturday, April 18, 2009

Solved: HP printer, Vista SP1 parsing error C\program files\hp\digital imaging\bin\hpqscloc\1033.xml

 

Problem:

The OS is vista english 32 bit service pack 1

Device> HP Deskjet F380 All-in-One Printer    (but the same error can be found many models)

we install the driver for the multifunction and when we attempt to run the icon on the destkop

called : hp solution center

we get the error  > parsing error C \programfiles\hp\digital imaging\bin\hpqscloc\1033.xml

After searching on the internet for many hours and looking around there seems to be only one solution described but this does not apply to Vista

For example to install the MSXML 4.0 Service Pack 2. This cannot be installed on vista (is only for XP )

also some other people tell you to install an update for the xml on vista, but I can see its already installed and I cannot reinstall it.

 

Solution (by HP support):

Here are the steps to resolve this issue (was tested):

Disconnect printer USB from the computer.

Inside the HP software/driver cd, go to "util" directory > "ccc" directory.

In here run Uninstaller_L1 through L4 in order.

Check Add/Remove programs inside Control Panel for additional HP programs that weren't removed and remove them.

Delete HP and/or Hewlett-Packard directory inside Program Files.

Goto Program Files > Common Files and delete HP and/or Hewlett-Packard directory there as well.

Go to Start>Run and type "temp". inside this folder delete all files.

Go to Start>Run and type "%temp%". inside this folder delete all files.

For additional cleanup when using Vista, you can download Cleanup Utility and search for additional HP components that weren't removed. Here's a link for the program: http://support.microsoft.com/kb/290301

Restart and reinstall the driver using the CD or web driver.

The issue should now be resolved.

4 comments:

  1. Thank you. I've had the same problem.

    ReplyDelete
  2. Many thanks. After one week struggling with this problem I finally found this solution, applied and it worked beautifully.
    My OS: Windows 7 32 bits
    My printer: HP Photosmart D110 series
    Two notes:
    - All the problem started when I agreed to update the HP software, so don't do it!
    - Although the error message mentioned the file "1033.xml", after reinstalling as per the advised procedure, the actual missing file was "1046.xml".
    Thanks again.

    ReplyDelete
    Replies
    1. I have the same problem but can not solve. My printer HP Photosmart D110a windows7 64 bit

      Delete